Shipping Policy

Last Updated: Jan, 2026

Thank you for shopping with FixMyPhone. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the terms described in this Shipping Policy.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may vary during peak seasons, promotional events, or due to unforeseen circumstances.
Customers will receive an order confirmation email once the order has been successfully placed.

2. Shipping Locations

We currently ship to:

All major cities and regions within India
Selected international destinations (if applicable)

Shipping availability may vary depending on the delivery location and product type.

3. Shipping Charges

Shipping charges are calculated based on:

Delivery location
Order value
Product weight and dimensions
Shipping method selected at checkout

Any applicable shipping charges will be displayed before completing your purchase.

Free Shipping

We may offer free shipping promotions on eligible orders. Any applicable minimum order value or promotional conditions will be displayed on our website.

4. Estimated Delivery Time

Estimated delivery times are as follows:

Domestic Orders (India)

Metro Cities: 2–5 business days
Other Cities and Towns: 3–7 business days
Remote Locations: 5–10 business days

International Orders (If Available)

Typically 7–21 business days depending on the destination country and customs clearance process.

Delivery timelines are estimates only and are not guaranteed.

5. Order Tracking

Once your order has been shipped, you will receive:

Shipment confirmation email
Tracking number (where available)
Courier partner details

You can track your shipment using the tracking information provided.

6. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Customs clearance procedures
Incorrect shipping information provided by the customer

We are not liable for delays caused by circumstances beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete shipping information is provided:

Delivery may be delayed.
Additional shipping charges may apply.
Orders returned to us due to incorrect information may require re-shipping fees.

8. Undeliverable Packages

A package may be considered undeliverable if:

The address is incorrect or incomplete.
The recipient is unavailable after multiple delivery attempts.
Delivery is refused by the recipient.

In such cases, the package may be returned to us, and any applicable re-shipping charges may be charged to the customer.

9. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost:

Contact us within 48 hours of delivery or expected delivery date.
Provide your order number and supporting photographs (if applicable).
Our team will investigate the issue with the shipping carrier.

Approved claims may result in a replacement, store credit, or refund, depending on the circumstances.

10. Partial Shipments

In certain cases, items from the same order may be shipped separately due to:

Product availability
Warehouse locations
Package size restrictions

Customers will be notified if an order is shipped in multiple packages.

11. International Shipping (If Applicable)

For international orders:

Customers are responsible for any applicable customs duties, import taxes, or local fees imposed by the destination country.
Customs processing times may affect delivery schedules.
We are not responsible for delays caused by customs authorities.

12. Delivery Confirmation

Orders may require:

Signature upon delivery
Identity verification
OTP verification (where applicable)

Responsibility for the shipment transfers to the customer once delivery has been completed at the specified address.