Payment Policy

Last Updated: Jan, 2026

Thank you for shopping with FixMyPhone This Payment Policy explains the payment methods accepted on our website, payment processing procedures, billing practices, and related terms and conditions.

By placing an order through our website, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We may accept one or more of the following payment methods:

Credit Cards (Visa, Mastercard, American Express, RuPay, etc.)
Debit Cards
UPI (Unified Payments Interface)
Net Banking
Mobile Wallets
Cash on Delivery (COD) (where available)
Store Credits or Gift Vouchers
Buy Now, Pay Later (BNPL) services (if available)

The payment methods available to you may vary depending on your location and order value.

2. Payment Authorization

When you place an order:

Your payment may be authorized or charged immediately.
Orders will be processed only after successful payment verification.
We reserve the right to cancel or hold orders if payment authorization fails.

Submitting payment information does not guarantee order acceptance.

3. Pricing and Currency

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise specified.
Prices are subject to change without prior notice.
Applicable taxes, shipping charges, and fees will be displayed during checkout before payment confirmation.

Customers are responsible for reviewing the final order amount before completing payment.

4. Payment Security

We take payment security seriously and implement reasonable security measures to protect customer information.

Payment transactions are processed through secure payment gateways.
Sensitive payment information is encrypted during transmission.
We do not store complete credit card or debit card details on our servers unless required by applicable law or payment provider agreements.

5. Order Confirmation

After successful payment:

You will receive an order confirmation email or notification.
The confirmation will include your order details and payment information.
If you do not receive confirmation, please contact customer support.

Order confirmation does not guarantee product availability.

6. Failed or Declined Payments

A payment may fail or be declined due to:

Insufficient funds
Incorrect payment details
Bank restrictions
Fraud prevention measures
Technical issues with the payment provider

If your payment fails, please verify your payment information or contact your bank or payment provider for assistance.

7. Cash on Delivery (COD)

Where available:

COD eligibility may depend on delivery location, order value, and product category.
Additional COD charges may apply.
We reserve the right to restrict or remove COD options for certain orders or customers.

Customers must make payment in full at the time of delivery.

8. Taxes and Charges

Applicable taxes, including GST and other statutory charges, will be charged in accordance with applicable laws.

Customers are responsible for any additional taxes, duties, or fees imposed by local authorities where applicable.

9. Refunds

Approved refunds will be processed according to our Refund Policy.

Refunds may be issued through:

Original payment method
Store credit
Wallet balance
Bank transfer (where applicable)

Processing times may vary depending on the payment provider and financial institution.

10. Fraud Prevention

To protect customers and our business:

Orders may be subject to verification checks.
Additional identity verification may be requested.
Suspicious transactions may be delayed, cancelled, or reported to relevant authorities.

We reserve the right to refuse or cancel orders that appear fraudulent or unauthorized.

11. Billing Information

Customers agree to provide accurate and complete billing information, including:

Full name
Billing address
Contact information
Payment details

Providing inaccurate information may result in order delays, cancellation, or payment failure.

12. Chargebacks and Payment Disputes

If you believe a payment was processed incorrectly, please contact our customer support team before initiating a chargeback or payment dispute.

Unauthorized or fraudulent chargeback claims may result in:

Suspension of customer accounts
Restriction of future purchases
Legal action where permitted by law

13. Third-Party Payment Providers

Payments may be processed through third-party payment service providers.

We are not responsible for:

Payment gateway outages
Banking network interruptions
Delays caused by third-party payment processors

Customers should review the terms and privacy policies of applicable payment providers.