Refund Policy

Last Updated: Jan, 2026

At FixMyPhone, we strive to provide quality products and excellent customer service. If you are not fully satisfied with your purchase, you may be eligible for a refund in accordance with the terms outlined below.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

The product received is damaged, defective, or incorrect.
The product is unavailable after your order has been confirmed and paid for.
The order is cancelled before shipment.
The returned product meets the requirements specified in our Return Policy.

To be eligible for a refund, customers must provide proof of purchase, such as an order number or invoice.

2. Non-Refundable Items

The following items are generally not eligible for refunds unless required by law or received in a damaged or defective condition:

Customized or personalized products
Digital products and downloadable content
Gift cards and vouchers
Perishable goods
Hygiene-sensitive products that have been opened or used
Clearance or final sale items

3. Refund Request Process

To request a refund:

Contact our customer support team at [email protected]
Provide your order number and details regarding the refund request.
Submit any supporting documents or photos if requested.
Allow our team time to review and verify your request.

We reserve the right to deny refund requests that do not comply with this policy.

4. Refund Approval

Once your request has been reviewed, we will notify you of the outcome via email or other available communication channels.

If approved, your refund will be processed according to the original payment method whenever possible.

5. Refund Processing Time

Approved refunds are typically processed within 5–10 business days after approval.

Please note that the time required for funds to appear in your account may vary depending on:

Your bank
Credit card provider
Payment gateway
UPI or digital wallet provider

6. Partial Refunds

In certain situations, only partial refunds may be granted, including but not limited to:

Products returned with missing parts or accessories
Products showing signs of use beyond reasonable inspection
Products returned without original packaging where applicable

7. Shipping Charges

Original shipping charges are generally non-refundable unless the refund is due to our error.
Return shipping costs may be deducted from the refund amount where permitted and applicable.
If an incorrect or defective item was supplied by us, return shipping costs will be covered by us.

8. Refund Methods

Refunds may be issued through one of the following methods:

Original payment method
Store credit
Wallet balance
Bank transfer (where applicable)

The refund method may vary depending on the payment method used during purchase.

9. Order Cancellation Refunds

Before Shipment

Orders cancelled before dispatch are generally eligible for a full refund.

After Shipment

Orders that have already been shipped may not be cancelled and will be subject to the Return Policy.