Return & Refund Policy
Last Updated: Jan 2026
At FixMyPhone, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund subject to the terms outlined below.
1. Return Eligibility
You may request a return within [7/14/30] days of receiving your order if:
- The item is damaged, defective, or incorrect.
- The item is unused, unworn, and in its original condition.
- The item is returned with all original packaging, tags, accessories, manuals, and invoices.
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Perishable goods
- Customized or personalized products
- Digital products and downloadable content
- Gift cards and vouchers
- Hygiene-sensitive items (such as cosmetics, undergarments, and personal care products)
- Clearance or final sale items
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Product photos
- Photos of the packaging (if applicable)
Once verified, we will arrange a replacement, refund, or store credit as appropriate.
4. Return Process
To initiate a return:
- Contact our customer support team at [Email Address].
- Provide your order number and reason for return.
- Follow the return instructions provided by our support team.
- Ship the product to the return address provided.
Returns sent without prior approval may not be accepted.
5. Return Shipping
- If the return is due to our error (wrong item, damaged item, defective item), we will bear the return shipping costs.
- For customer-initiated returns (change of mind, incorrect order placement, etc.), return shipping costs will be the customer's responsibility unless otherwise stated.
6. Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days through the original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
7. Order Cancellation
Before Shipment
Orders may be cancelled before dispatch for a full refund.
After Shipment
Orders that have already been shipped cannot be cancelled and must follow the standard return process.
8. Exchange Policy
We offer exchanges for:
- Defective products
- Damaged products
- Incorrectly delivered products
- Size replacement requests (if applicable)
Exchange requests must be submitted within [7/14] days of delivery.
9. Refund Methods
Refunds may be issued through:
- Original payment method
- Store credit
- Wallet balance
- Bank transfer (where applicable)
The refund method will be determined based on the original payment method and applicable regulations.