Privacy Policy

Last Updated: Jan, 2026

At FixMyPhone, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment-related information

• Account login credentials

Order and Transaction Information

• Products purchased

• Order history

• Payment status

• Delivery information

Technical Information

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Manage your account

• Provide customer support

• Communicate order updates and notifications

• Improve our website and services

• Prevent fraud and unauthorized activities

• Comply with legal obligations

• Send marketing communications (with your consent where required)

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember user preferences

• Maintain login sessions

• Analyze website traffic and performance

• Improve user experience

• Deliver relevant content and promotions

You may modify your browser settings to refuse cookies; however, certain features of the website may not function properly.

4. How We Share Information

We do not sell your personal information.

We may share information with:

• Payment processors

• Shipping and logistics partners

• Technology service providers

• Marketing and analytics providers

• Legal authorities when required by law

• Business partners involved in providing services to you

All third parties are expected to maintain appropriate safeguards for your information.

5. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your information against:

• Unauthorized access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

While we strive to protect your data, no method of transmission or storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Complete transactions

• Maintain business records

• Resolve disputes

• Comply with legal obligations

When information is no longer required, it will be securely deleted or anonymized where appropriate.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict certain processing activities

• Withdraw consent where applicable

• Request a copy of your data

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

10. Marketing Communications

With your consent, we may send promotional emails, newsletters, and marketing communications.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails

• Updating your account preferences

• Contacting our support team

11. International Data Transfers

If your information is transferred or processed outside your country of residence, we will take reasonable steps to ensure appropriate data protection measures are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or service offerings.

The updated version will be posted on this page with the revised "Last Updated" date.